Dell Care
- Home care
- Dementia care
- Registered since 2016
- Wymondham, Norfolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
7 months
since the latest rating was published.
81 of 115
rated home care services in Norfolk are rated Good, like this one.
Dell Care: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Complete Caring Limited Good, 0.4 miles away
- – East Point Care Wymondham Not yet rated, 1.1 miles away
- – Acorn 2 Oak Care Limited Not yet rated, 1.5 miles away
- G PCT Care Services Ltd Head Office Good, 2.5 miles away
- O Home Instead Mid Norfolk Outstanding, 5 miles away
What inspectors found
From the Care Quality Commission's assessment published 10 March 2026 (assessment visit 9 February 2026). Quoted under the Open Government Licence.
Date of assessment: 16 February to 26 February 2026. The service is a care at home service providing support to older people and younger adults who may be living with dementia or a physical disability. We inspected this service due to its aged rating. There were 11 people receiving the regulated activity of personal care at the time of the inspection.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People received care and support that was person-centred, kind, and flexible in meeting their needs. Staff delivered care in a thoughtful manner that maintained people’s dignity and encouraged them to remain as independent as possible. People were involved in their care, and the service understood the importance of ensuring people were in control of the service they received. People’s needs were regularly assessed with them, and they had regular opportunities to share feedback on the service and the care they received. The service worked well with other professionals to ensure people received the best care and professionals spoke positively about the registered manager and the service delivered. Staff consistently demonstrated the values of the service and there was a positive culture in place that was supportive, nurturing, and caring. The service worked in an open and collaborative manner and the registered manager demonstrated they were passionate about people and ensuring they received a good quality service. However, governance systems need to be improved as they had failed to identify and rectify some shortfalls found at this inspection including in relation to staff recruitment, medicines management and managing risk. Whilst these shortfalls had not impacted on the quality or safety of the service delivered, improvements are required to ensure people are fully protected from the risk of harm.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect.
At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 6 July 2017. Latest assessment published 10 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Miss Heather Websdell
- Ownership type
- Individual
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Dell Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Dell Care.
- When was Dell Care last inspected?
- The Care Quality Commission's latest rating for Dell Care was published on 10 March 2026.
- Who runs Dell Care?
- Dell Care is run by Miss Heather Websdell.
- What is Dell Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 March 2026.
Contact
- Phone
- 07825 894171
- Address
- 71 Hubbard Close, Wymondham, NR18 0DX Map (opens Google Maps)
Compare nearby
- G Complete Caring Limited Good, 0.4 miles away
- – East Point Care Wymondham Not yet rated, 1.1 miles away
- – Acorn 2 Oak Care Limited Not yet rated, 1.5 miles away
- G PCT Care Services Ltd Head Office Good, 2.5 miles away
- O Home Instead Mid Norfolk Outstanding, 5 miles away