PCT Care Services Ltd Head Office

People's experience of using this service: ●Risk assessments and associated care plans, including those relating to people's medicines, required some improvements. ●Potential safeguarding incidents had been robustly responded to but had not always been discussed and referred to the local authority adult safeguarding team. ●We have made a recommendation that the service reviews relevant guidance regarding MCA and deprivation of liberty in community settings. ●People received timely and responsive support from consistent staff who were kind, caring, and supportive of people's dignity and independence. ●Staff supported people with their healthcare needs and ensured people had enough to eat and drink. ●Staff had a good knowledge of people's individual needs, wishes, and preferences. This was supported by life story work that staff undertook with people. ●Staff supported people in achieving goals and wishes for the future, this included accessing community resources and helping them to participate in activities and hobbies. ●The service was well run, it engaged in learning opportunities and strove to develop high quality person centred care. There was a clear ethos and wish to improve people's overall quality of life. ●People, relatives, and staff were happy with the service and the quality of care provided.