Personal Assistant Service South

Comprehensive or focused inspection: This was a comprehensive inspection where we reviewed all regulations to ensure the service was safe, effective, caring, responsive and well led.

People's experience of using this service: A clear governance system is developed across the wider organisation. The registered manager is reviewing how the data collected from monitoring, can be better used to identify themes and trends upon which action may be taken for continuous improvement. A recent training module had been developed for end of life care and the provider is developing assessments for this support area. There is a continuous recruitment to fulfil rotas and where there are shortages managers will cover when required. We found appropriate risk assessments were undertaken to ensure people were safe and received the support they needed. Action was taken to address any concerns and safeguarding procedures were known to staff and were used effectively. Staff received the support they required to ensure they had the skills and knowledge to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People received person centred care that they or their representatives were involved in developing. The provider sought the views of people using the service or their representatives on a regular basis and changes were made on feedback if appropriate.