Pride Home Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

As an outcome of our inspection, we have made a recommendation about the administration of medicines.

Feedback from people and their relatives was mixed. Some told us that timing of care calls varied and they were not sure who would be supporting them or when. Other people stated how good the staff were and supported them well.

The registered manager understood their responsibilities under safeguarding and ensured that any complaints of safeguarding concerns were investigated to enable improvements to the service provided to people.

Staff received training to enable them to support people safely. This included people's specific health care needs such as for those people living with Dementia. People told us they felt staff were trained appropriately.

People and their families told us the registered manager was approachable and that if they had any concerns or comments they would feel comfortable contacting them and feel they would be listened too.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.