Riseup Healthcare Ltd

At the time of our assessment, 68 people were receiving the regulated activity of personal care. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability, respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

The last comprehensive assessment of the service was in June 2026 where it was rated requires improvement. It was rated requires improvement in safe and well led, and good in effective, caring and responsive. At that assessment, we found the service to be in breach of 2 legal regulations relating to safe care and treatment, and good governance. We took enforcement action which required the provider to be compliant by 18 September 2026. This was a focused assessment on the key questions of Safe and Well-led. We found that the service had made significant improvements and was no longer in breach of legal regulations relating to safe care and treatment, and good governance.

We continued to find people received good quality care from staff who were dedicated, thoughtful, and committed to delivering person-centred care. People continued to speak highly of the staff that supported them and the service itself.

The provider had taken assertive and robust action to make improvements following the assessment in June 2026. For example, they had employed the skills of a consultant to help guide them and taken on extra staff to support with records and governance, the area in which significant shortfalls were previously identified. This had resulted in a comprehensive governance system being introduced that helped mitigate the risk of non-compliance with regulations and the subsequent impact this may have on those people using the service. This had also ensured risks to people had been identified, mitigated, managed, and reviewed, helping to protect them from the risk of harm. Whilst the governance system required further embedding, it had identified actions required and helped the provider make improvements resulting in compliance.