Frantec

At our last inspection of 29 February 2016, the service was rated good overall. The evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service was introducing new systems into the service to improve people's experiences. Some of these were still in the development stage and we could not assess the impact they would have on people. We found that people were provided with an exceptionally caring service. People had positive relationships with their care workers. The care and support provided to people demonstrated to them that they mattered and were cared for. People's dignity, privacy and independence were respected and promoted. People's views were listened to and valued and the systems in place demonstrated that people's views and experiences were valued.

The service continued to provide people with a safe service. Risks to people continued to be managed, including risks from abuse and in their daily lives. There were enough care workers to cover people's planned care visits. Recruitment of care workers was done safely. Where people required support with their medicines, this was done safely. The risks of cross infection were minimised.

The service continued to provide people with an effective service. People were supported by care workers who were trained and supported to meet their needs. People were supported to have maximum choice and control of their lives and care workers cared for them in the least restrictive way possible; the policies and systems in the service supported this practice. Systems were in place to support people with their dietary needs, if required. People were supported to have access to health professionals where needed. The service worked with other organisations involved in people's care to provide a consistent service.

The service continued to provide people with a responsive service. People received care and support which was assessed, planned and delivered to meet their individual needs. There were systems in place to support and care for people at the end of their lives, where required. A complaints procedure was in place.

People continued to receive a service which was well-led. The governance systems assisted the management team to assess and monitor the service provided to people. The service had a quality assurance system and shortfalls were identified and addressed. As a result, the quality of the service continued to improve.

Further information is in the detailed findings below.

The five questions we ask about services and what we found