Ocala Healthcare
- Home care
- Dementia care
- Registered since 2018
- Stowmarket, Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
108 of 141
rated home care services in Suffolk are rated Good, like this one.
Ocala Healthcare: inspection record
Rated Good in December 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G My Care at Home Limited Good, 0.2 miles away
- G Frantec Good, 1.1 miles away
- G Steeple View Good, 1.4 miles away
- – Avenues East - Norfolk Not yet rated, 1.4 miles away
- G Avenues East - Services Good, 1.4 miles away
About the service
From the Care Quality Commission's inspection report published 17 December 2021. Quoted under the Open Government Licence.
Ocala is a domiciliary care service providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection there was one person using the service in receipt of personal care.
What inspectors found
This was a bespoke care service supporting people with large care packages across a 24-hour period, with designated staff trained. Specialist training was provided to meet people's assessed needs.
Read the rest of CQC's summary
Systems were in place to ensure the person remained safe. Risks to the person had been adequately planned for and guidance for staff in place to reduce these risks. Staff had the knowledge, skills and training to provide the person with appropriate support.
The registered manager and staff understood their responsibilities to recognise abuse and keep people safe. Safeguarding incidents were appropriately investigated, and records maintained.
There were sufficient staff who had the necessary skills and knowledge to meet people's needs and provide care and support in ways that people preferred.
There were systems in place in the management of COVID-19, training for staff, access to PPE and regular testing of staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager promoted a strong culture of putting people at the centre of what they do, and staff treated people as individuals. The person and their relative told us they were treated with kindness and respect by staff.
The registered manager was committed to providing a good quality service and developing the service in line with best practice. They understood the importance of quality monitoring and how to use this to drive improvements. There were clear systems in place to audit the quality of care delivered to people. Staff and people using the service were invited to give feedback on their experiences.
Feedback from social care professionals told us the registered manager was professional, open and transparent and worked flexibly to meet people's needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Rachel Kelf
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 17 December 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ocala Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 11054384 (opens Companies House)
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Ocala Healthcare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ocala Healthcare.
- When was Ocala Healthcare last inspected?
- The Care Quality Commission's latest rating for Ocala Healthcare was published on 17 December 2021.
- Who runs Ocala Healthcare?
- Ocala Healthcare is run by Ocala Healthcare Limited.
- What is Ocala Healthcare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 December 2021.
Contact
- Phone
- 01449 941211
- Address
- Unit 5, Wharfside House, Prentice Road, Stowmarket, IP14 1RD Map (opens Google Maps)
Compare nearby
- G My Care at Home Limited Good, 0.2 miles away
- G Frantec Good, 1.1 miles away
- G Steeple View Good, 1.4 miles away
- – Avenues East - Norfolk Not yet rated, 1.4 miles away
- G Avenues East - Services Good, 1.4 miles away