Avenues East - Services
- Home care
- Registered since 2015
- Stowmarket, Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
108 of 141
rated home care services in Suffolk are rated Good, like this one.
Avenues East - Services: inspection record
Rated Good in May 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Avenues East - Norfolk Not yet rated, less than 0.1 miles away
- G My Care at Home Limited Good, 1.2 miles away
- G Ocala Healthcare Good, 1.4 miles away
- G Steeple View Good, 2 miles away
- G Frantec Good, 2.4 miles away
What inspectors found
From the Care Quality Commission's inspection report published 1 May 2020. Quoted under the Open Government Licence.
Feedback from the people using the service was positive about the personalised care provided to support people achieve their individual needs. A well-developed holistic approach to assessing and delivering care was in place. Staff were responsive to people's needs and delivered support which achieved agreed outcomes for the individuals using the service. Staff providing the individualised care and support to people were passionate about ensuring people achieved their desired outcomes and met their goals. The service was tailored to meet the needs of individual people and delivered in ways to ensure flexibility, choice and continuity of care. Staff had received training including the safeguarding of people, administration of medicines, infection control and epilepsy. Staff also informed us they had regular supervision and a yearly appraisal. Care plans and risk assessments had been written from an assessment of the person's needs and was updated as necessary. The staff were aware of the contents of the care plan so that they understood the individuals needs and how to support them to meet their desired goals. The service continued to have a robust recruitment process in operation and had sufficient members of staff to cover the rota.
Read the rest of CQC's summary
People were supported to live healthy lives and had access to health professionals when needed. People were supported to maintain a healthy diet and support was planned to meet people's assessed nutritional and health needs. People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported his practice.
People using the service shared positive relationships with the staff and people's privacy, independence and dignity were respected. We observed staff listening to and supporting people to make choices about their care, support and meals of their choice.
The registered manager told us the aim of the service was to deliver person-centred quality care. The service provided was assessed and monitored by the registered manager and members of the senior management team to support the people using the service to meet their needs. There were governance procedures in place and issues were acted upon as identified. The service had a complaints policy and any issues raised were investigated to the satisfaction of all parties involved. Staff had received training and worked with other services regarding supporting people at the end of their lives in their own home, when this was their choice.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Elizabeth Baker
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 1 May 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Avenues EastBrand: The Avenues Trust
- Ownership type
- Organisation
- Companies House number
- 03326442 (opens Companies House)
- Charity number
- 1061241
Avenues East runs 4 services in England, 3 of them in the East of England. 2 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Avenues East
- G Avenues East - West Midlands Good. Home care, Shropshire, West Midlands
- RI Mandalay Requires improvement. Home care, Essex
- – Avenues East - Norfolk Not yet rated. Home care, Suffolk
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Avenues East - Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Avenues East - Services.
- When was Avenues East - Services last inspected?
- The Care Quality Commission's latest rating for Avenues East - Services was published on 1 May 2020.
- Who runs Avenues East - Services?
- Avenues East - Services is run by Avenues East. It runs 4 services in England, 3 of them in the East of England.
- What is Avenues East - Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 May 2020.
Contact
- Phone
- 01473 836777
- Address
- Unit 1, Stowmarket Business Park, Needham Road, Stowmarket, IP14 2AH Map (opens Google Maps)
Compare nearby
- – Avenues East - Norfolk Not yet rated, less than 0.1 miles away
- G My Care at Home Limited Good, 1.2 miles away
- G Ocala Healthcare Good, 1.4 miles away
- G Steeple View Good, 2 miles away
- G Frantec Good, 2.4 miles away