Grays Riverside

This was the first assessment for this newly registered service. Therefore, we assessed all quality statements across the safe, effective, caring, responsive and well-led key questions.

During our assessment, we found care plans and risk assessments were detailed, person-centred, and combined both personal and clinical information alongside clear guidance for staff. Staff spoke positively about the records and told us they were given time to review them regularly.

Staff worked to ensure transitions between services were as smooth as possible by sharing detailed information with other professionals. For example, the service used hospital passports. These documents contained details regarding the person’s medical history, daily routines, personal preferences, and effective support methods.

Staff had been recruited safely and received training and competency assessments relevant to their roles. This helped ensure they had the skills, knowledge and experience required to support the person safely and effectively. Although feedback regarding staff morale was mixed, with some staff describing morale as low, all staff told us they felt able to raise concerns with the registered manager and were confident these would be listened to and acted upon. Staff were also aware of other routes available to them should they need to raise concerns.

There was a focus on learning and continuous improvement within the service. Staff explained learning was shared through regular team meetings, helping to promote practice and develop staff knowledge. Governance arrangements were effective, and the registered manager demonstrated a good oversight of the service through regular involvement with the person, staff and family.