The Care Workshop Limited

The Care Workshop is a domiciliary care agency registered to provide personal care to people living in their own homes. The service currently provides care and support to 28 people ranging in age, gender, ethnicity and disability.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager is also the registered provider.

At our last inspection on 23 and 26 September 2016 we rated the service as 'requires improvement' overall. This was because we found that people were not always protected from risk as their care planning did not take their individual needs and risks into account. We also found that the provider's audits did not highlight the shortfalls that we did during our inspection. At this inspection we found there had been sufficient improvement to now rate the service as good.

People told us they felt safe. Staff knew people well and demonstrated a good understanding of how to manage risks to people. There were enough staff to meet people's needs and people told us they were supported by regular staff. Staff had a good knowledge of abuse and how to protect people from harm. People were supported to take their medication as prescribed. People were protected from the risk of infection.

People were supported by staff who had the skills to meet their needs. Staff spoke positively about the training and induction they received. People's consent was sought before support was provided and staff understood the importance of this. People's nutritional needs were met when required and people told us they were happy with the support they received. People had access to healthcare professionals when required.

People told us staff were kind and caring in their approach. People were encouraged to remain as independent as possible. People's privacy and dignity was maintained. Staff respected people's cultural and religious needs and ensured these were met. People were communicated with in their preferred way.

People and their relatives were involved in the assessment and reviews of people's care. People's care plans included their likes, dislikes and personal history. People and relatives knew how to raise concerns and felt

confident doing so. Where complaints had been raised, they had been dealt with appropriately.

The provider had made improvements in relation to people's care records being up to date. However, there were still further improvements required. The provider's quality assurance systems were not always used to drive improvement within the service. People's and relatives' feedback was sought and acted on. Staff felt supported and told us they registered manager was approachable.

The five questions we ask about services and what we found