Siete Care Services

At the time of our inspection nine people received personal care as the regulated activity. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service

The registered manager had quality assurance systems in place to monitor the quality and safety of the service. These systems were used to improve the service. The service had a clear management and staffing structure in place and promoted a positive, caring culture.

Medicines were administered safely. Medicine records were accurate and up to date. Staff's competency to safely administer medicine was regularly checked and recorded.

People told us they felt safe. Staff had received training to enable them to recognise signs and symptoms of abuse and they felt confident in how to report these types of concerns. People had risk assessments in place to enable them to be as independent as they could be in a safe manner.

There were sufficient staff on duty to support people with their needs and keep them safe. Effective and safe recruitment processes were followed by the provider. However, we were told recruitment was "difficult at this time" and staff and managers were working extra hours to provide and maintain the service.

People were safe from the risk of infection. This included measures introduced by the provider to safeguard people and staff from COVID-19.

This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements. The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. For more details, please see the full report which is on the CQC website at www.cqc.org.uk