Prime Social Care Services Ltd

Medicine records had not always been completed in line with best practice. Medicine records had not consistently been signed to evidence who had administered a medicine to a person.

Systems and processes to ensure good oversight of the service required improvement. Additional recorded audits were needed.

Not all staff had consented to take part in regular COVID-19 testing. However, Staff wore the appropriate personal protective equipment (PPE) and received training on infection control.

People were supported by staff who knew them well, had adequate training and who were kind and caring. Safeguarding procedures were in place and staff understood how to identify and report signs of abuse.

Pre-assessment assessments were completed before support was started to understand a person's needs and ensure the service could meet these needs. Referrals, when required, were made appropriately and any health advise was followed.

Staff felt supported by the registered manager and were kept up to date on changes within the service. Staff attended meetings and supervisions to give feedback and suggestions to support improvements.

People, relatives and staff knew how to complain, there was a complains procedure in place and people and their relatives knew who the registered manager was and how to contact them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives were involved in the care planning process. People told us staff turned up on time and completed the necessary tasks to keep people safe and well. Staff supported people with dignity and

respect.