Caring with Dignity Limited
- Home care
- Dementia care
- Registered since 2022
- Tipton, Sandwell, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
6 months
since the latest rating was published.
13 of 49
rated home care services in Sandwell are rated Requires improvement, like this one.
Caring with Dignity Limited: inspection record
Rated Requires improvement in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: FACT Healthcare Ltd (Good, less than 0.1 miles away) and Konastone Healthcare Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- G FACT Healthcare Ltd Good, less than 0.1 miles away
- G Konastone Healthcare Ltd Good, less than 0.1 miles away
- G Sandwell Multi-Care Good, less than 0.1 miles away
- G Tipton Home Care Limited Good, 0.4 miles away
- G Swallowfields Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 April 2026 (assessment visit 14 January 2026). Quoted under the Open Government Licence.
Date of Assessment: 3rd-13th February 2026.
Caring with Dignity Limited provides personal care to people in their own homes, supporting older people, those with disabilities, and people living with illness to remain independent in their communities. This was the service’s first assessment, since the provider registered with CQC in September 2022. Not everyone who used the service is in receipt of a regulated activity. CQC only reviewed the records of those people in receipt of a regulated activity.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The assessment identified concerns in medicines recording, care plan accuracy, and governance arrangements. Learning from safeguarding concerns and complaints was not always effectively shared with staff. Governance systems and processes for assessing risks and monitoring quality were not fully effective. These shortfalls increased people’s risk of harm, despite this why, we found no evidence of actual harm occurring.
This assessment found the provider was in breach of two legal regulations relating to safe care and treatment and good governance. The registered manager was open and honest, implemented some immediate improvements during the assessment period, and demonstrated a commitment to further develop and improve the service. An action plan was sent promptly by the registered manager during the assessment to address the concerns we found.
People received respectful, person-centred care that recognised their individual needs and choices, and families generally felt involved and supported. Care and support were delivered by a stable staff team who knew people well, with recruitment checks completed prior to staff commencing their roles. Staff understood their responsibilities to protect people from abuse and avoidable harm, and there were sufficient numbers of staff to provide safe care. Staff received regular training and ongoing support and reported positive experiences of management engagement.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this registered service. This key question has been rated Requires Improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of legal regulation in relation to safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this registered service. This key question has been rated Requires Improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this registered service. This key question has been rated Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this registered service. This key question has been rated Good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this registered service. This key question has been rated Requires Improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 17 April 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 17 April 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 17 April 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Sandrea Mosses
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Caring with Dignity Ltd
- Ownership type
- Organisation
- Companies House number
- 13857679 (opens Companies House)
Getting help from Sandwell Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sandwell Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 569 7474 (option 4), Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sandwell Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Caring with Dignity Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Caring with Dignity Limited.
- When was Caring with Dignity Limited last inspected?
- The Care Quality Commission's latest rating for Caring with Dignity Limited was published on 17 April 2026.
- Who runs Caring with Dignity Limited?
- Caring with Dignity Limited is run by Caring with Dignity Ltd.
- What is Caring with Dignity Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 17 April 2026.
Contact
- Phone
- 0121 493 9159
- Address
- 31 and 33, Brookhouse, Brook Business Centre, Brook Street, Tipton, DY4 9DD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: FACT Healthcare Ltd (Good, less than 0.1 miles away) and Konastone Healthcare Ltd (Good, less than 0.1 miles away).
Nearest home care services:
- G FACT Healthcare Ltd Good, less than 0.1 miles away
- G Konastone Healthcare Ltd Good, less than 0.1 miles away
- G Sandwell Multi-Care Good, less than 0.1 miles away
- G Tipton Home Care Limited Good, 0.4 miles away
- G Swallowfields Good, 0.4 miles away