Tipton Home Care Limited

Date of Assessment: 19th February to 19 March 2025. The service is a Domiciliary Care Agency (DCA) registered to provide personal care. People were supported with their personal care needs to enable them to live in their own homes and promote their independence. At the time of the inspection the service supported 278 people with personal care. Improvements had been made since our last inspection. People received safe care as staff assessed and mitigated risks. People had individual care plans. However, there was a lack of information to safely guide staff regarding people’s “As required” medicines or for planning future care. Generally, people were confident staff would arrive as expected and stay for the agreed amount of time. However, some expressed dissatisfaction over the lack of communication when rotas were changed. Staff gave mixed views about the management team. Some expressed a supportive environment whilst others felt they were treated unequally. Quality monitoring processes were in place. However, these did not identify or rectify issues with medicines, call time communications or staff feedback. People’s assessments recorded their preferences and communication styles. Assessments were updated to reflect any changes in health. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Where required, staff received specific training to support people to ensure they received positive outcomes and experiences. People had their dignity and privacy respected by staff who promoted their independence. People knew how to give feedback on their care.