Swallowfields
- Home care
- Dementia care
- Registered since 2020
- Tipton, Sandwell, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
- Phone: 0121554157
- Website (opens www.accordgroup.org.uk)
- Map (opens Google Maps)
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
34 of 49
rated home care services in Sandwell are rated Good, like this one.
Swallowfields: inspection record
Rated Good in July 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Caring with Dignity Limited Requires improvement, 0.4 miles away
- G FACT Healthcare Ltd Good, 0.4 miles away
- G Konastone Healthcare Ltd Good, 0.4 miles away
- G Sandwell Multi-Care Good, 0.4 miles away
- – Frias Gate Care Limited Not yet rated, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 19 July 2022. Quoted under the Open Government Licence.
Swallowfields is a Domiciliary Care and Extra Care Housing Service providing personal care to older people, people with learning disabilities or autistic spectrum disorder, people with mental health concerns, physical disability, sensory impairment or younger adults. At the time of the inspection the service was providing personal care to 20 people.
What inspectors found
Systems were in place to protect people from the risk of abuse and harm. People's support needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk. The provider carried out recruitment checks to ensure staff were suitable for the role. Staff had the necessary skills to carry out their role. Staff had regular training opportunities and training specific to people's individual needs was provided. People received their medicines as prescribed. Infection control policies and procedures were in place to keep people safe.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way and in their best interests: the policies and systems in the service supported this practice. People's individual communication needs were considered to support them to be involved in their care.
Systems and processes in place promoted a positive culture in the service. The management and care team ensured they supported people in a person-centred way to reflect people's equality and diverse needs.
The quality of care provided was continually assessed, reviewed and improved. People using the service, relatives and staff were given the opportunity to provide feedback. Audits took place to ensure the quality of the service was maintained. The service worked well with health and other professionals to ensure people's needs were met.
Staff told us the service was a good place to work as they were supported and encouraged to raise any concerns as people's needs changed. People told us the culture of the service was to listen and respond to them. Relatives told us they were involved in managing people's care and support needs and suggestions they made regarding their family member's preferences were acted on.
The registered manager checked key areas of the care provided and used their findings to drive through improvements in people's safety and care.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Donna Llewellyn
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 19 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- GreenSquareAccord LimitedBrand: Accord Housing Association Limited
- Ownership type
- Organisation
- Companies House number
- RS027052 (opens Companies House)
GreenSquareAccord Limited runs 16 services, all in the West Midlands. 14 are rated Good or Outstanding and 2 have no rating yet.
Other services run by GreenSquareAccord Limited
- G 1a West Avenue Good. Care home, Solihull
- G 23 Trittiford Road Good. Care home, Birmingham
- G 53a Ipstones Avenue Good. Care home, Birmingham
- G Arden Grove Good. Home care, Coventry
Getting help from Sandwell Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sandwell Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 569 7474 (option 4), Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sandwell Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Swallowfields provide nursing care?
- The Care Quality Commission's register does not list nursing care for Swallowfields.
- When was Swallowfields last inspected?
- The Care Quality Commission's latest rating for Swallowfields was published on 19 July 2022.
- Who runs Swallowfields?
- Swallowfields is run by GreenSquareAccord Limited. It runs 16 services, all in the West Midlands.
- What is Swallowfields's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 19 July 2022.
Contact
- Phone
- 0121554157
- Address
- Swallow Fields, 127-130 High Street, Tipton, DY4 8BJ Map (opens Google Maps)
Compare nearby
- RI Caring with Dignity Limited Requires improvement, 0.4 miles away
- G FACT Healthcare Ltd Good, 0.4 miles away
- G Konastone Healthcare Ltd Good, 0.4 miles away
- G Sandwell Multi-Care Good, 0.4 miles away
- – Frias Gate Care Limited Not yet rated, 0.7 miles away