Helping Hands Cramlington
- Home care
- Dementia care
- Registered since 2022
- Whitley Bay, North Tyneside, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
23 months
since the latest rating was published.
20 of 26
rated home care services in North Tyneside are rated Good, like this one.
Helping Hands Cramlington: inspection record
Rated Good in November 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – RICMS Ltd Not yet rated, 0.2 miles away
- – Yourlife (Whitley Bay) Not yet rated, 0.2 miles away
- – Quality First Care Services (Northumberland) Not yet rated, 0.3 miles away
- O New Prospects Outstanding, 0.4 miles away
- G Melrose House Good, 1.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 November 2024 (assessment visit 14 October 2024). Quoted under the Open Government Licence.
Date of Assessment: 24 October to 14 November 2024. The service is a care at home service providing personal care and nursing support to older people, younger adults living with dementia, people with nursing care needs, mental health conditions or physical disabilities. At the time of inspection there were 11 people receiving the regulated activity. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This was the first rated inspection of the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Staff spoke positively about working at the service and the people they cared for. People received effective care that met their needs. They were treated with kindness and compassion. Staff protected their privacy and dignity. There were sufficient trained staff who worked well with other professionals to ensure people's needs were met. Most people and relatives told us they received timely and consistent care from staff they knew, however some improvements were needed to roster management and communication to ensure all people received timely and consistent care from staff they knew. People, relatives and staff spoke positively about the service and management. Detailed records provided guidance to ensure people received safe, person-centred care. Risks to people had been assessed and care plans were in place to help mitigate risks as far as possible. Medicines were managed safely. People had choice in their care. Staff made sure people understood and were involved in decisions about their care and treatment. Accidents and incidents were investigated, action taken, and lessons learned. There was an effective quality assurance system to assess the quality of care in the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first inspection for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first inspection for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Amanda Birdsall
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Midshires Care LimitedBrand: Midshires Care Ltd
- Ownership type
- Organisation
- Companies House number
- 03959933 (opens Companies House)
Midshires Care Limited runs 151 services in England, 7 of them in the North East. 131 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 17 have no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Accrington Good. Home care, Lancashire, North West
- G Helping Hands Aintree Good. Home care, Liverpool, North West
- G Helping Hands Arnold Good. Home care, Nottinghamshire, East Midlands
- G Helping Hands Barnet Good. Home care, Enfield, London
Getting help from North Tyneside Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Tyneside Council
- Ask for a care needs assessment
- Phone: 0345 2000 109
- Support for carers
- Paying for care: North Tyneside Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Cramlington provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Cramlington.
- When was Helping Hands Cramlington last inspected?
- The Care Quality Commission's latest rating for Helping Hands Cramlington was published on 26 November 2024.
- Who runs Helping Hands Cramlington?
- Helping Hands Cramlington is run by Midshires Care Limited. It runs 151 services in England, 7 of them in the North East.
- What is Helping Hands Cramlington's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 November 2024.
Contact
- Phone
- 0191 338 5158
- Address
- The Master Suite, The Lofts, 228 Park View, Whitley Bay, NE26 3QR Map (opens Google Maps)
Compare nearby
- – RICMS Ltd Not yet rated, 0.2 miles away
- – Yourlife (Whitley Bay) Not yet rated, 0.2 miles away
- – Quality First Care Services (Northumberland) Not yet rated, 0.3 miles away
- O New Prospects Outstanding, 0.4 miles away
- G Melrose House Good, 1.2 miles away