Melrose House
- Care home
- 10 beds
- No nursing
- Dementia care
- Registered since 2012
- Whitley Bay, North Tyneside, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2016, most recently Good in October 2019.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
32 of 39
rated care homes in North Tyneside are rated Good, like this one.
Melrose House: inspection record
Rated Good in October 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Coble House Good, 0.4 miles away
- G Falmouth House Good, 0.7 miles away
- G St Annes Care Home Good, 0.7 miles away
- G Albany House Good, 0.8 miles away
- G Risedale Rest Home Limited Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's inspection report published 25 January 2022. Quoted under the Open Government Licence.
Melrose House is a care home providing accommodation and personal care for up to 10 people living with a mental health condition, learning disabilities and, or autism in one building. At the time of inspection, there were 9 people living at the home. In addition to this care home, the service also provides a domiciliary care service to older people living in their own homes. We did not inspect this part of the service at this inspection.
Read the rest of CQC's summary
We found the following examples of good practice.
The home had comprehensive policies and procedures to manage any risks associated with the COVID-19 pandemic. This included the management of people with a COVID-19 positive diagnosis. The policies and procedures were updated regularly following any changes in national guidance.
People living in the home and their relatives were supported to maintain contact.
A programme of regular COVID-19 testing for both people in the home, staff, essential carers and visitors to the home was implemented. All visitors, including professionals were subject to a range of screening procedures, including showing evidence of vaccination and a negative lateral flow test before entry into the home was allowed.
There was an ample supply of PPE for staff and any visitors to use. Hand sanitiser was readily available throughout the service. Staff had received updated training on the use of PPE and we observed staff wearing it correctly during out inspection. Clear signage and information was in place throughout the home to remind staff of their responsibilities.
Daily cleaning schedules were implemented by housekeepers and all staff were involved in undertaking touch point cleaning.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Jenna Tait
- Registered with the CQC since
- What it provides
- Care home service without nursing, Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 25 January 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Melrose House Cullercoats Ltd
- Ownership type
- Organisation
- Companies House number
- 08053211 (opens Companies House)
Getting help from North Tyneside Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Tyneside Council
- Ask for a care needs assessment
- Phone: 0345 2000 109
- Support for carers
- Paying for care: North Tyneside Council
Checked on the council's website, November 2026.
Common questions
- Does Melrose House provide nursing care?
- No. The Care Quality Commission lists Melrose House as a care home without nursing.
- How many beds does Melrose House have?
- The Care Quality Commission's register lists 10 beds at Melrose House.
- When was Melrose House last inspected?
- The Care Quality Commission's latest rating for Melrose House was published on 9 October 2019.
- Who runs Melrose House?
- Melrose House is run by Melrose House Cullercoats Ltd.
- What is Melrose House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 October 2019.
Contact
- Phone
- 0191 251 3259
- Address
- 25 Beverley Terrace, Cullercoats, NE30 4NT Map (opens Google Maps)
Compare nearby
- G Coble House Good, 0.4 miles away
- G Falmouth House Good, 0.7 miles away
- G St Annes Care Home Good, 0.7 miles away
- G Albany House Good, 0.8 miles away
- G Risedale Rest Home Limited Good, 0.8 miles away