Coble House

The premises were safe, and the home was clean. Incidents were investigated and reported as required. Lessons learned were shared with staff.

There were enough staff on duty to meet people's needs. Staff recruitment was safe, and training was refreshed regularly. Regular checks were carried out to ensure staff remained competent.

People's health and social care needs were thoroughly assessed. Staff delivered care which reflected people's current needs. Medicines were safely managed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were very caring and knew people well. They protected people's privacy and dignity and respected their wishes. People were involved making decisions about their care.

A range of activities were organised to interest people and provide socialisation amongst people, relatives and the local community. People also benefitted from one to one time with staff.

Staff were motivated by the registered manager to provide good quality, person-centred care. The provider's strong quality assurance process was embedded throughout the service. Provider representatives carried out routine checks to monitor the quality and safety of the service. The provider supported the registered manager to make continuous improvements to the service.