Legacy Agency Limited

During this assessment we looked at all 8 quality statements in the key question of safe. We found inconsistency in safe recruitment checks, with some gaps in employment history and references, but thorough checks on other areas. We made a recommendation in relation to recruitment. Risks to people's care were well managed and appropriate actions taken. Staff knew about what signs of abuse they needed to report and were confident in doing this or follow whistleblowing procedures.

We assessed all 6 quality statements in the effective. Consent was sought and respected, but this was not always documented consistently. We made a recommendation in this area. Staff worked well together to meet the needs of people. People's care was regularly reviewed.

We looked at all the key questions in this domain. People were supported by staff who were caring. People were treated and respected as individuals. Staff were well supported.

We looked at all the key questions in this domain. People received person centred care. People were supported to access care in ways that met their personal needs and preferences.

We looked at all the key questions in this domain. There were several quality assurance processes in place and some could have its effectiveness improved. There were systems and processes in place to support the managers and the staff team. Manager was capable to lead the service.