Relate Care Solutions Ltd

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was supporting people with a learning disability. The provider showed appropriate understanding of how to apply the ‘Right support, right care, right culture’ guidance.

This was the first inspection of this service since registration. We reviewed all quality statements. At this assessment the provider has been rated good.

During this assessment we found some aspects of medicines management were not always safely managed. We gave feedback to the manager and action was immediately taken to work with people and relatives to address the issue.

Staff had completed safeguarding adults training and knew how to keep people safe and report concerns. Staff were recruited safely.

Relatives felt staff had appropriate skills and were competent. Staff had a good understanding of the people they supported and had access to ongoing training to improve their practice. Supervision and spot checks with staff were taking place but records were not always kept. Relatives told us staff were consistently kind, caring and compassionate.

There were policies and procedures in place to monitor the quality of care however these required further embedding into practice. Relatives and staff were complimentary about the leadership and management of the service. The management team were very responsive to inspection findings and feedback and acted or told us the actions they would take in response to our feedback.