EnhanceAble Living

At this inspection monitoring and audit systems identified issues in relation to the quality of care provided by keeping up to date records, including recruitment, medicines administration and spot checks and action taken was clear.

The agency management and leadership were transparent and there was an open culture that was honest and positive. The statement of purpose clearly defined the agency vision and values, that staff understood and followed. Areas of responsibility and accountability were made clear to staff and they were willing to take responsibility and report any concerns they may have, when needed. The agency reviewed service quality and made changes to improve the care and support people received. This was in a way that best suited people. The agency had well-established working partnerships that promoted people's participation and reduced social isolation. Registration requirements were met.

The service provided was safe for people to use and staff to work in. People were supported to live in a safe way and enjoy their lives, by staff who were appropriately recruited and trained. Risks to people using the service and staff were assessed and monitored. The agency reported, investigated and recorded accidents, incidents and safeguarding concerns. Medicines were safely administered, by staff trained to do so. The agency met shielding and social distancing rules, used PPE effectively and safely and the infection prevention and control policy was up to date.