Blue Ribbon Community Care in South West London
Home care, Kingston upon Thames
Good
Rated on
Rating from the Care Quality Commission.
Blue Ribbon Community Care in South West London: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Good in 2016, then Requires improvement in 2018, then Good in 2019 and March 2026.
The latest rating was published 7 months ago.
How it compares locally
- One of 30 Good home care services in Kingston upon Thames, out of 33 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 23 March 2026 (assessment visit 4 February 2026). Quoted under the Open Government Licence.
Date of assessment: 4 February - 24 February 2026. Blue Ribbon Community Care in South West London Care Quality Services is a homecare agency mainly supporting older people with physical disabilities with some people living with dementia. At the time of our assessment there were six people using the service. We undertook this assessment as it had been over 5 years since our last visit.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to underpinning principles of ‘Right support, right care, right culture’. Staff had undertaken relevant training. Suitable policies and procedures were in place.
Read the full summary
People and their relatives consistently described positive experiences, highlighting reliable, compassionate staff who understood their needs well. Feedback showed people felt safe, respected and confident in the service being delivered.
The culture of safety was well embedded. Staff understood how to recognise and report safeguarding concerns, telling us they followed policies and procedures and escalated issues when needed. Records evidenced incident reporting, analysis and learning. The registered manager confirmed learning was shared through meetings and digital communication, so staff were consistently updated. Risks were clearly described in people’s care plans, with instructions for how staff should reduce or manage them.
Care was tailored to people’s individual needs and preferences. Staff were described as kind, respectful and supportive, building strong relationships with people over time.
The service was responsive and continually improving. People said they could contact the manager easily and felt listened to. Routine surveys were analysed and used to make service improvements. Communication with health and social care professionals was clear and effective, ensuring coordinated and consistent care during transitions or changes in need.
Leadership was strong, visible and well-regarded. Relatives described the service as well managed and supportive. Documents also demonstrated effective governance systems, including regular audits which identified issues and drove improvements.
Overall, the provider delivered consistent, safe and person centred care, supported by strong leadership, effective oversight and a culture focused on improvement and positive outcomes.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 12, Kingsmill Business Park, Chapel Mill Road, Kingston Upon Thames, KT1 3GZ |
|---|---|
| Neighbourhood | Kingston upon Thames town, Kingston upon Thames |
| Phone | 020 8546 2246 |
| Website | www.blueribboncare.org.uk |
| Registered manager | Kim Rosher-Holmes |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 7 June 2019 (opens the Care Quality Commission website) Latest assessment published 23 March 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | WP Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07363598 (opens Companies House) |
Nearest alternatives
- G Blue Ribbon Live In Care Home care, less than 0.1 miles awayGood
- G EnhanceAble Living Home care, 0.3 miles awayGood
- G Trueblue Nurses Home care, 0.5 miles awayGood
- G Blue Arrow Care Limited Home care, 0.5 miles awayGood
- G Trustful Hands Home care, 0.6 miles awayGood
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Blue Ribbon Community Care in South West London provide nursing care?
- The Care Quality Commission's register does not list nursing care for Blue Ribbon Community Care in South West London.
- When was Blue Ribbon Community Care in South West London last inspected?
- The Care Quality Commission's latest rating for Blue Ribbon Community Care in South West London was published on 23 March 2026.
- Who runs Blue Ribbon Community Care in South West London?
- Blue Ribbon Community Care in South West London is run by WP Care Ltd.
- What is Blue Ribbon Community Care in South West London's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 March 2026.