Blue Arrow Care Limited
Home care, Kingston upon Thames
Good
Rated on
Rating from the Care Quality Commission.
Blue Arrow Care Limited: inspection record
Rated Good in July 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2018. Rated Good in 2018, 2023 and July 2024.
It has been rated Good at every inspection since 2018. The latest rating was published about 2 years ago.
How it compares locally
- One of 30 Good home care services in Kingston upon Thames, out of 33 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 10 July 2024 (assessment visit 22 March 2024). Quoted under the Open Government Licence.
Date of assessment 22 March to 29 May 2024.
Blue Arrow Care is a domiciliary care agency providing personal care. The service provides support to people living in their own homes in the community. At the time of our inspection the service was providing personal care to 36 people.
Read the full summary
We undertook this assessment because we received safeguarding concerns and a complaint about under- staffing.
People felt safe using the service and the provider had clear safeguarding procedures in place, which were followed.
The provider experienced issues in ensuring there were sufficient staff to meet people’s needs. They were dealing with high staff sickness and an electronic call monitoring system that was not always effective. However, the registered manager was taking appropriate action to manage these issues. The provider ensured there were enough appropriately supported, qualified, skilled and experienced staff in place to support people. People told us staff usually arrived on time and they were usually seen by the same care worker, except in the event of sickness. Staff received regular training and supervisions to support them in their work. There were safe recruitment practices in place.
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Safe
Good
The provider acted appropriately to minimise the risk of abuse and took the required action in response to concerns. People told us they felt safe using the service and in the presence of their care workers. Staff had a good understanding of safeguarding procedures as well as the signs to look out for if they suspected abuse was happening. They received sufficient training and the registered manager ensured they had the support they needed to take action if needed. The provider was experiencing some problems with ensuring there were enough staff on shift to support people and that systems supported them to do so. The provider was taking action to address these issues by recruiting additional staff and updating their electronic call monitoring system. The provider had safe recruitment processes in place and ensured staff received enough training, supervisions, appraisals and spot checks to conduct their work.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | The Smith, 145 London Road, Kingston Upon Thames, KT2 6SR |
|---|---|
| Neighbourhood | Kingston upon Thames town, Kingston upon Thames |
| Registered manager | Lucy Towler-Challis |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 4 March 2023 (opens the Care Quality Commission website) Latest assessment published 10 July 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Blue Arrow Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10238130 (opens Companies House) |
Nearest alternatives
- G Alpenbest Home care, 0.2 miles awayGood
- G Care Quality Services Sutton Home care, 0.2 miles awayGood
- G Caremark (Kingston) Home care, 0.3 miles awayGood
- G Blue Ribbon Community Care in South West London Home care, 0.5 miles awayGood
- G Blue Ribbon Live In Care Home care, 0.5 miles awayGood
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Blue Arrow Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Blue Arrow Care Limited.
- When was Blue Arrow Care Limited last inspected?
- The Care Quality Commission's latest rating for Blue Arrow Care Limited was published on 10 July 2024.
- Who runs Blue Arrow Care Limited?
- Blue Arrow Care Limited is run by Blue Arrow Care Limited.
- What is Blue Arrow Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 July 2024.