Alpenbest
Home care, Kingston upon Thames
Good
Rated on
Rating from the Care Quality Commission.
Alpenbest: inspection record
Rated Good in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2016. Rated Good in 2016, 2018, 2022 and June 2025.
It has been rated Good at every inspection since 2016. The latest rating was published 16 months ago.
How it compares locally
- One of 30 Good home care services in Kingston upon Thames, out of 33 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 11 June 2025 (assessment visit 2 May 2025). Quoted under the Open Government Licence.
Date of assessment: 19 May to 2 June 2025. Alpenbest is a care at home service providing support to people living with a range of needs, including dementia and physical disabilities. At the time of our assessment the service was providing personal care support to 350 people.
This assessment was undertaken due to a change in manager and a spike of concerns raised about the quality of care delivery. We reviewed a total of 17 quality statements across all 5 questions. We found no evidence to sustain the concerns raised.
Read the full summary
We identified minor improvements were required to further strengthen the quality and completeness of people’s care records, ensure safeguarding reporting procedures were accessible to all and ensure an appropriate freedom to speak up guardian was nominated. The management team were open to this feedback and took prompt action after our site visit to address the concerns. Governance systems also needed to be tightened to ensure all safety concerns were reporting to the local authority safeguarding team and all statutory notifications were submitted in line with their CQC regulatory duties.
Despite the above, people received safe care that met their needs. There were systems in place to ensure they were supported by care workers that had the skills and knowledge to undertake their duties. Staff received regular training and there were various support structures in place.
Staff worked closely with health and social care professionals from several partner agencies. Feedback confirmed there was good partnership working and open communication. Staff were dedicated to developing and improving their practices and had recently launched several projects to further enhance people’s experiences of care.
A new manager was in post, who staff confirmed was approachable, accessible and supportive. Staff felt valued and acknowledged.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | First Floor, Unit 8, Princeton Mews, 167 London Road, Kingston Upon Thames, KT2 6PT |
|---|---|
| Neighbourhood | Kingston upon Thames town, Kingston upon Thames |
| Phone | 020 8439 7090 |
| Website | www.alpenbestcare.co.uk |
| Registered manager | Vasiliki Taousani |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 5 inspection reports, latest 24 May 2022 (opens the Care Quality Commission website) Latest assessment published 11 June 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Alpenbest LimitedBrand: Cera Care |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06528232 (opens Companies House) |
Nearest alternatives
- G Care Quality Services Sutton Home care, less than 0.1 miles awayGood
- G Caremark (Kingston) Home care, 0.2 miles awayGood
- G Blue Arrow Care Limited Home care, 0.2 miles awayGood
- G Trueblue Nurses Home care, 0.6 miles awayGood
- G Priory Care Services, Kingston Home care, 0.6 miles awayGood
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Alpenbest provide nursing care?
- The Care Quality Commission's register does not list nursing care for Alpenbest.
- When was Alpenbest last inspected?
- The Care Quality Commission's latest rating for Alpenbest was published on 11 June 2025.
- Who runs Alpenbest?
- Alpenbest is run by Alpenbest Limited.
- What is Alpenbest's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 June 2025.