Trueblue Nurses

The person and their relative said that effective care was provided, they did not experience discrimination and their equality and diversity needs were met. Staff were well-trained and supervised. The person also told us staff provided good care that was focused on and met their needs. The person was encouraged by staff to discuss their health needs, and any changes to them or concerns were passed on to appropriate community-based health care professionals. This included any required transitioning of services if the person's needs changed. Staff protected the person from nutrition and hydration risks, and they were encouraged to choose healthy and balanced diets that also met their likes, dislikes and preferences.

The person told us staff provided care and support in a friendly way, paying attention to small details and this made all the difference. Rights to privacy, dignity and confidentiality were acknowledged by staff and the person felt respected. The person was encouraged and supported by staff, to be independent and do things for themselves, wherever possible. This improved their quality of life and promoted their self-worth. Staff were compassionate, cared about people and passionate about the person to whom they provided a service.

The provider responded to the person's needs and assessed, reviewed and appropriately adjusted their care plan as required. This included any communication needs. The person was provided with person-centred care, given choices and encouraged to follow their routines, interests and maintain contact with friends and relatives so that social isolation was minimised. People received enough information about the service to

make their own decisions regarding whether they wished to use it. Complaints were recorded and investigated.

The provider had a culture that was open, positive and there was a clearly identified leadership and management structure. The provider had a vision and values that staff understood, followed and they were aware of their responsibilities and accountability. Staff were prepared to raise any concerns they may have with the provider and take responsibility. The quality of the service was regularly reviewed, and any required changes made to improve the care and support people received. This was in a way that suited people best. The provider had established effective working partnerships that promoted the needs of people being met outside its remit. Registration requirements were met.