Home Instead Senior Care
Home care, Kingston upon Thames
Outstanding
Rated on
Rating from the Care Quality Commission.
Home Instead Senior Care: inspection record
Rated Outstanding in December 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Outstanding in 2016, 2018 and December 2020.
It has been rated Outstanding at every inspection since 2016. The latest rating was published about 6 years ago.
How it compares locally
- One of 3 Outstanding home care services in Kingston upon Thames, out of 33 with a rating.
About the service
From the Care Quality Commission's inspection report published 16 December 2020. Quoted under the Open Government Licence.
Home Instead Senior Care is a domiciliary care agency providing personal care to 96 people aged 65 and over at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People were exceptionally well-supported. Staff and managers empowered people to be involved in their care and to express their individual needs.
Care was personalised and tailored to meet individual need, to ensure people had flexibility and choice. The provider was clear on people's communication needs and used innovative practice to ensure they responded effectively to people's care needs.
Read the full summary
The leadership and governance of the service ensured high-quality care. Staff, people and relatives were exceptionally well supported by managers, who encouraged their involvement in the development of the service. Staff felt motivated and proud to work for the provider.
People were well supported to received safe care and treatment. Medicines were well managed, and the provider had taken steps to ensure best practice was implemented. Infection control procedures were efficient and well implemented. Staff were safely recruited to ensure they were fit and proper and able to carry out their roles. Staff understood their responsibilities in recognising and reporting potential signs of abuse. Risk assessments were comprehensive and identified potential areas of risk and guided staff to prevent and mitigate harm.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 6 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 6, Apsley House, Apsley Road, New Malden, KT3 3NJ |
|---|---|
| Neighbourhood | New Malden, Kingston upon Thames |
| Phone | 020 8942 4137 |
| Website | www.homeinstead.co.uk |
| Registered manager | Clare Jefferies |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 3 inspection reports, latest 16 December 2020 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Jefferies Care Services LimitedBrand: Home Instead |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07203425 (opens Companies House) |
Nearest alternatives
- O Jardine Care Limited t/a Home Instead Senior Care Home care, less than 0.1 miles awayOutstanding
- G Aid With Care Limited Home care, 0.2 miles awayGood
- G Concord Care Services Home care, 0.2 miles awayGood
- G Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston) Home care, 0.2 miles awayGood
- G Leys Consultants Home care, 0.2 miles awayGood
Getting help from Royal Borough of Kingston upon Thames
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Kingston upon Thames
- Ask for a care needs assessment
- Phone: 020 8547 5005. Email adults@kingston.gov.uk
- Support for carers
- Paying for care: Royal Borough of Kingston upon Thames
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Senior Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Senior Care.
- When was Home Instead Senior Care last inspected?
- The Care Quality Commission's latest rating for Home Instead Senior Care was published on 16 December 2020.
- Who runs Home Instead Senior Care?
- Home Instead Senior Care is run by Jefferies Care Services Limited.
- What is Home Instead Senior Care's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 16 December 2020.