Rated Care Homes

Concord Care Services

Home care, Kingston upon Thames

G

Good

Rated on

Rating from the Care Quality Commission.

Concord Care Services: inspection record

Home care, Kingston upon Thames

Rated Good in April 2025.

Concord Care Services: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Inspected and rated 2 times since 2022. Rated Good in 2022 and April 2025.

It has been rated Good at every inspection since 2022. The latest rating was published 18 months ago.

How it compares locally

  • One of 30 Good home care services in Kingston upon Thames, out of 33 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 9 April 2025 (assessment visit 26 March 2025). Quoted under the Open Government Licence.

Date of assessment: 31 March to 4 April 2025. Concord Care Services is a care at home service providing support to people living with a range of needs, including those living with dementia, people with physical disabilities, people with a learning disability and/or autism and people with mental health needs. At the time of our assessment 1 person was receiving support with their personal care.

We undertook this assessment due to the time since our last inspection. In total we reviewed 7 quality statements. The scores for these areas have been combined with scores based on the key question ratings from the last inspection.

Read the full summary

People received safe care. An initial assessment was undertaken to review people’s care and support needs, and how they wished to be cared for. Staff assessed risks to people’s health and safety and supported them to minimise those risks.

People received support from consistent staff who had the knowledge and skills to undertake their role. Safe recruitment practices were in place, and staff completed a programme of mandatory training. Staff were regularly supervised and supported.

Staff made sure they obtained people’s consent prior to providing support and liaised with those allocated to make best interests decisions when a person did not have the capacity to consent. Staff were respectful of people’s preferences and beliefs and ensured people’s human rights were upheld.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs. At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Concord Care Services
AddressUnit 119, Kingspark Business Centre 152-178, Kingston Road, New Malden, KT3 3ST
NeighbourhoodNew Malden, Kingston upon Thames
Phone020 8942 0421
Websitewww.concordcare.co.uk
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Older People
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
Inspection reports 1 inspection report, latest 6 April 2022 (opens the Care Quality Commission website) Latest assessment published 9 April 2025; CQC's newer assessments are published on its website rather than as reports.

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Concord Care Services
ProviderConcord Care Services Ltd
Ownership typeOrganisation
Companies House number12656642 (opens Companies House)

Concord Care Services Ltd runs 4 services in London. 1 is rated Good or Outstanding and 3 have no rating yet.

Other services run by Concord Care Services Ltd

  1. –
    Concord Care Services Home care, Lewisham
    Not yet rated
  2. –
    Concord Care Services Ltd Home care, Wandsworth
    Not yet rated
  3. –
    Concord Care Services Ltd Home care, Barking and Dagenham
    Not yet rated

Nearest alternatives

  1. G
    Aid With Care Limited Home care, less than 0.1 miles away
    Good
  2. G
    Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston) Home care, less than 0.1 miles away
    Good
  3. G
    Leys Consultants Home care, less than 0.1 miles away
    Good
  4. G
    HF Trust London Kingston Home care, 0.1 miles away
    Good
  5. O
    Home Instead Senior Care Home care, 0.2 miles away
    Outstanding

See all home care in Kingston upon Thames

Getting help from Royal Borough of Kingston upon Thames

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Concord Care Services provide nursing care?
The Care Quality Commission's register does not list nursing care for Concord Care Services.
When was Concord Care Services last inspected?
The Care Quality Commission's latest rating for Concord Care Services was published on 9 April 2025.
Who runs Concord Care Services?
Concord Care Services is run by Concord Care Services Ltd. It runs 4 services in London.
What is Concord Care Services's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 9 April 2025.