Rated Care Homes

Leys Consultants

Home care, Kingston upon Thames

G

Good

Rated on

Rating from the Care Quality Commission.

Leys Consultants: inspection record

Home care, Kingston upon Thames

Rated Good in July 2025, up from Requires improvement.

Leys Consultants: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Inspected and rated 2 times since 2022. Rated Requires improvement in 2022, then Good in July 2025.

Its last inspection improved it from Requires improvement to Good. The latest rating was published 15 months ago.

How it compares locally

  • One of 30 Good home care services in Kingston upon Thames, out of 33 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 4 July 2025 (assessment visit 18 June 2025). Quoted under the Open Government Licence.

Date of assessment: 23 to 26 June 2025.

Leys Consultants is a homecare agency providing personal care support to people in their own homes. At the time of our assessment there were 4 people using the service.

Read the full summary

This service was previously registered at a different address. At the last inspection they were rated requires improvement and were in breach of legal regulation relating to staffing and good governance. At this assessment, improvements had been made and the provider was no longer in breach of legal regulations.

People received safe care that met their needs. Assessments were undertaken to identify people’s support needs and any risks to their safety. Management plans were in place which provided staff with clear information about how to support people safely.

There were sufficient staff in post. Safe recruitment practices were in place and staff completed their mandatory training. Staff felt well supported and received regular supervision. They told us the management team were approachable and accessible, and they felt comfortable speaking openly.

Due to the size of the service some of the systems in place to review compliance with key performance indicators were informal and if the business was to grow, these would need to be formalised. For example, there was not an electronic call monitoring system in place and this was still being done manually through review of daily notes. There was not an overarching system to track compliance with spot checks and supervisions, and telephone monitoring calls were not documented. Whilst a tracking system was not in place, we saw evidence that these processes were undertaken to review the quality and safety of care delivery.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Leys Consultants
AddressUnit 109, Kingspark Business Centre 152-178, Kingston Road, New Malden, KT3 3ST
NeighbourhoodNew Malden, Kingston upon Thames
Phone07518 943606
Websitewww.leysconsultants.co.uk
Registered managerSalome Busuulwa
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Children 0-18 years
  • Dementia
  • Learning disabilities or autistic spectrum disorder
  • Mental Health
  • Older People
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Leys Consultants
ProviderLeys Consultants Limited
Ownership typeOrganisation
Companies House number08765151 (opens Companies House)

Nearest alternatives

  1. G
    Aid With Care Limited Home care, less than 0.1 miles away
    Good
  2. G
    Concord Care Services Home care, less than 0.1 miles away
    Good
  3. G
    Kerr-Care At Home Services Ltd - Right At Home (Wimbledon, Putney and Kingston) Home care, less than 0.1 miles away
    Good
  4. G
    HF Trust London Kingston Home care, 0.1 miles away
    Good
  5. O
    Home Instead Senior Care Home care, 0.2 miles away
    Outstanding

See all home care in Kingston upon Thames

Getting help from Royal Borough of Kingston upon Thames

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Leys Consultants provide nursing care?
The Care Quality Commission's register does not list nursing care for Leys Consultants.
When was Leys Consultants last inspected?
The Care Quality Commission's latest rating for Leys Consultants was published on 4 July 2025.
Who runs Leys Consultants?
Leys Consultants is run by Leys Consultants Limited.
What is Leys Consultants's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 4 July 2025.