Rated Care Homes

Care Quality Services Sutton

Home care, Kingston upon Thames

G

Good

Rated on

Rating from the Care Quality Commission.

Care Quality Services Sutton: inspection record

Home care, Kingston upon Thames

Rated Good in October 2025.

Care Quality Services Sutton: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Rated Good in October 2025.

The latest rating was published 12 months ago.

How it compares locally

  • One of 30 Good home care services in Kingston upon Thames, out of 33 with a rating.

What inspectors found

From the Care Quality Commission's assessment published 7 October 2025 (assessment visit 16 July 2025). Quoted under the Open Government Licence.

Date of assessment: 04 July 2025 to 08 August 2025. Care Quality Services is a homecare agency mainly supporting older people. This was the first assessment of this service.

Safety concerns were investigated and reported in line with a clear policy and procedure and lessons were learned. The provider worked with people and healthcare partners to maintain safe systems of care, and ensured people were safe from the risk of abuse. Risks in different areas of people’s health and safety were managed. The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. People’s medicines were administered safely.

Read the full summary

The provider conducted appropriate assessments and reviews into people’s care needs and planned and delivered these. The provider worked well across teams and services to support people and maximised their independence, choice and control. People’s rights were protected and care was delivered in line with their valid consent.

The provider treated people with kindness and empathy and respected their privacy and dignity. The provider listened to people’s needs and wishes and treated them as individuals. The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to deliver person-centred care.

The provider understood the diverse health and care needs of people and their local communities. They provided up-to-date information in formats that were tailored to people’s individual needs and sought and acted on their feedback, including from those who were most likely to experience inequality in experience or outcomes. The provider was able to support people to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The provider had a shared vision, strategy and culture and had inclusive leaders at all levels. The provider fostered a positive culture, valued diversity and encouraged staff to speak up. The provider had clear responsibilities, roles, systems of accountability and good governance.

  1. Safe

    Good

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    This is the first assessment for this service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.

  2. Effective

    Good

    Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

    This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    This is the first assessment for this service. This key question has been rated Good. This meant people were safe and protected from avoidable harm. This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    Good

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    This is the first assessment for this service. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Questions to ask the service

  • Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
  • Ask how visit times are agreed and who covers when your usual carer is away.

Contact and registration details

Details for Care Quality Services Sutton
AddressGround floor, Unit 8 Princeton Mews, Princeton Mews, 167 - 169 London Road, Kingston Upon Thames, KT2 6PT
NeighbourhoodKingston upon Thames town, Kingston upon Thames
Phone020 8685 1112
Registered managerVasiliki Taousani
Registered with the CQC since
What it provides
  • Domiciliary care service
Who it supports
  • Dementia
  • Mental Health
  • Older People
  • People with an eating disorder
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Provider details for Care Quality Services Sutton
ProviderCare Quality Services LimitedBrand: Cera Care
Ownership typeOrganisation
Companies House number11696513 (opens Companies House)

Care Quality Services Limited runs 2 services in London. 2 are rated Good or Outstanding.

Other services run by Care Quality Services Limited

  1. G
    Care Quality Services London Home care, Hammersmith and Fulham
    Good

Nearest alternatives

  1. G
    Alpenbest Home care, less than 0.1 miles away
    Good
  2. G
    Caremark (Kingston) Home care, 0.2 miles away
    Good
  3. G
    Blue Arrow Care Limited Home care, 0.2 miles away
    Good
  4. G
    Trueblue Nurses Home care, 0.6 miles away
    Good
  5. G
    Priory Care Services, Kingston Home care, 0.6 miles away
    Good

See all home care in Kingston upon Thames

Getting help from Royal Borough of Kingston upon Thames

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions

Does Care Quality Services Sutton provide nursing care?
The Care Quality Commission's register does not list nursing care for Care Quality Services Sutton.
When was Care Quality Services Sutton last inspected?
The Care Quality Commission's latest rating for Care Quality Services Sutton was published on 7 October 2025.
Who runs Care Quality Services Sutton?
Care Quality Services Sutton is run by Care Quality Services Limited. It runs 2 services in London.
What is Care Quality Services Sutton's CQC rating?
Its overall rating from the Care Quality Commission is Good, published on 7 October 2025.