Helmar Care and Community Services Limited

Safe recruitment practices and robust induction ensured new staff were suitable to provide care. Staff were trained and received support and supervision which enabled them to undertake their caring roles and to meet people's needs.

People enjoyed positive and meaningful caring relationships with staff who provided their care. They told us, "She feels safe with them because they are regular carers" and "She has the same carers Monday to Friday and two different carers on Saturday and Sunday. They know her well."

Staff respected people's privacy, dignity and confidentiality. People were encouraged to live as independently as possible and to make choices about their daily living.

People's needs were assessed and regularly reviewed to ensure staff delivered appropriate care to them. Staff supported people to access healthcare services when required. People felt confident to raise concerns about their care and knew the process about how to make a complaint.

Regular checks and audits were carried out on the quality of care and improvements made when needed. People, staff and relatives were given opportunities to share their views of the service and felt the registered manager valued their ideas. People received appropriate care due to the partnership working of the provider with other agencies, health and social care professionals and external organisations.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.