Admiral Care Limited
- Home care
- Dementia care
- Registered since 2010
- Paulsgrove, Portsmouth, South East
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
Its last inspection moved it down from Requires improvement to Inadequate.
5 months
since the latest rating was published.
2 of 27
rated home care services in Portsmouth are rated Inadequate, like this one.
Admiral Care Limited: inspection record
Rated Inadequate in May 2026, down from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Cosham (Good, 0.1 miles away) and Nightingales Golden Care Limited (Good, 0.7 miles away).
Nearest home care services:
- – We Care 24x7 Limited Not yet rated, 0.1 miles away
- – 1 Noble Healthcare Ltd Not yet rated, 0.1 miles away
- G Helping Hands Cosham Good, 0.1 miles away
- RI Universal Care Agency Ltd Requires improvement, 0.4 miles away
- – Magnificent Care Ltd Registered Office Not yet rated, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 21 May 2026 (assessment visit 19 November 2025). Quoted under the Open Government Licence.
We visited the site on 21, 26 and 28 November 2025. We identified significant shortfalls in how the service assessed and managed risks to people. Systems were unreliable and did not support learning from incidents. Safeguarding arrangements were inconsistent and the knowledge of staff and leaders was varied. Issues with medicines, missed or late visits and a lack of health monitoring increased the risk to people of avoidable harm.
- Safe Inadequate
- Effective Inadequate
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We found the service did not consistently provide care which focussed on good outcomes for people. Care plans and assessments of people’s needs were often incomplete, outdated and not shared with people. This limited guidance for staff on how to deliver high quality, effective care. Legal duties, including those outlined in the Mental Capacity Act, were not always understood or followed.
We found some people and relatives spoke positively about staff kindness. However, this was not consistent across the service. Care was not always respectful or individualised, records sometimes contained inappropriate language. Care plans did not include details about people’s preferences, backgrounds and goals.
We found the service did not always adapt care to meet people’s needs. Care call times and staff attending depended on availability rather than people’s preference or to maintain continuity of care. People were not regularly involved in reviewing their care. Feedback and complaints were inconsistently managed and not used to drive improvement.
Leadership and oversight was insufficient and did not provide assurance of safe, high quality care. Governance systems were weak or absent and failed to identify significant risks. Records were incomplete and audits were ineffective. Staff could raise concerns, but not all felt supported by leaders. The previous inspection identified 3 breaches of regulations. These had not been resolved on this inspection, and further breaches were identified.
During this inspection we identified 8 breaches of regulation. This included person-centred care, consent, safe care and treatment, safeguarding, complaints, good governance, staffing and notifying CQC of incidents. We have asked the provider for an action plan in response to the concerns found at this assessment
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Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate.
This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulation in relation to safeguarding, staffing and safe care and treatment.
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Effective
Inadequate
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate.
This meant there were widespread and significant shortfalls in people’s care, support and outcomes.
The service was in breach of legal regulation in relation to person-centred care, safe care and treatment and consent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people did not always feel well-supported, cared for or treated with dignity and respect. The service was in breach of legal regulation in relation to person-centred care.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people’s needs were not always met. The service was in breach of legal regulation in relation to complaints and person-centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance and notifying CQC of incidents.
Questions to ask the service
- Safe was rated Inadequate on 21 May 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Inadequate on 21 May 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 21 May 2026. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 21 May 2026. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered manager
- Donna Wyatt
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)10 inspection reports, latest 6 June 2023. Latest assessment published 21 May 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Admiral Care Ltd
- Ownership type
- Organisation
- Companies House number
- 07161144 (opens Companies House)
Getting help from Portsmouth City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Portsmouth City Council
- Ask for a care needs assessment
- Phone: 023 9268 0810, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Portsmouth City Council
Checked on the council's website, November 2026.
Common questions
- Does Admiral Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Admiral Care Limited.
- When was Admiral Care Limited last inspected?
- The Care Quality Commission's latest rating for Admiral Care Limited was published on 21 May 2026.
- Who runs Admiral Care Limited?
- Admiral Care Limited is run by Admiral Care Ltd.
- What is Admiral Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 21 May 2026.
Contact
- Phone
- 023 9269 9661
- Address
- 62 Northern Road, Cosham, Portsmouth, PO6 3DX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Helping Hands Cosham (Good, 0.1 miles away) and Nightingales Golden Care Limited (Good, 0.7 miles away).
Nearest home care services:
- – We Care 24x7 Limited Not yet rated, 0.1 miles away
- – 1 Noble Healthcare Ltd Not yet rated, 0.1 miles away
- G Helping Hands Cosham Good, 0.1 miles away
- RI Universal Care Agency Ltd Requires improvement, 0.4 miles away
- – Magnificent Care Ltd Registered Office Not yet rated, 0.7 miles away