Helping Hands Cosham

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's support plans reflected their individual needs and preferences, while any risks had been identified and managed. Staff were supported by an experienced management team, who were committed to identifying and meeting staff's training needs. This helped reduce risks to people while maintaining their independence and diversity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Safe recruitment practices were followed and appropriate checks were performed. This ensured that only appropriate staff were employed to provide care in people's own homes. There were enough staff to provide care to people and plans were in place to recruit alongside supporting new people, to grow the service. Staff told us they received regular supervision and training, which supported them to provide care.

People and staff were able to contact the management team and were happy with their response in the event of raising concerns. Appropriate systems were in place for investigations to be performed when necessary and staff had the relevant knowledge to learn lessons and identify trends and patterns.

There was a passionate team, led by the registered manager, whose aim was to provide person centred care to people in a dignified and respectful way. There were quality assurance systems in place to obtain feedback and make necessary improvements.

For more details, please see the full report which is on the CQC website at http://www.cqc.org.uk