Wholehearted Home Care
- Home care
- Dementia care
- Registered since 2023
- Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 months
since the latest rating was published.
151 of 188
rated home care services in Hertfordshire are rated Good, like this one.
Wholehearted Home Care: inspection record
Rated Good in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Stevenage Good, 6.5 miles away
- – Avenues Healthcare Ltd Not yet rated, 6.8 miles away
- G Your Life (Royston) Good, 6.9 miles away
- G GJU Services Limited Good, 6.9 miles away
- – Care By Us – Silkin Court Not yet rated, 7 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 April 2026 (assessment visit 23 February 2026). Quoted under the Open Government Licence.
Date of Inspection:2 Marchto23March2026. This inspectionwas announced.
WholeheartedHomeCareis a care at home service providing support to11older andyounger adultssome of whom wereliving with dementia.There was positive feedback about theregistered manager and the running of the service.There were systems in place to improve people’s lives and experiences, andthe registered managerwasmotivated to ensure people were happy and well cared for. They were well supported by apositivestaff team.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Medicines management systems were in place and managed well.Checks were in place to help ensure records were clear andaccurate.
Staff knew how to recognise and report any concerns relating to abuse. Information wasavailableand safeguarding concerns were reported appropriately.
Infection preventionandcontrol was practiced. Therewere health and safety assessments onpeople’s livingenvironmentto help ensure it wasclean andsafe.
The management team spent timechecking on staff practiceproviding support and guidance. People,relativesand staff were positive about their presence,guidanceand approach.
People,relativesand staff had opportunities for sharing their views. People’s choices weresought, and they were supportedin accordance withtheir wishes and needs. Relatives were involved with people’s care planning and reviews.
Some people were supported with eating and drinking.People hadappropriate accessto support services.
There were enough staff to meet people’s needs, carry out visits on time and for the planned duration.Staff were positive about the service they provided, the management team and liked workingfor Wholehearted Home Care.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated good.This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care,treatmentand support achieved good outcomes and promoteda good qualityof life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignityand respect.
This is the first assessment for this newly registered service. This key question has been rated good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good.This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated good.This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Becky Mahoney
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Wholehearted Home Care Ltd
- Ownership type
- Organisation
- Companies House number
- 14222409 (opens Companies House)
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Wholehearted Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Wholehearted Home Care.
- When was Wholehearted Home Care last inspected?
- The Care Quality Commission's latest rating for Wholehearted Home Care was published on 1 April 2026.
- Who runs Wholehearted Home Care?
- Wholehearted Home Care is run by Wholehearted Home Care Ltd.
- What is Wholehearted Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 April 2026.
Contact
- Phone
- 07365 068797
- Address
- 49 High Street, Buntingford, SG9 9AH Map (opens Google Maps)
Compare nearby
- G Stevenage Good, 6.5 miles away
- – Avenues Healthcare Ltd Not yet rated, 6.8 miles away
- G Your Life (Royston) Good, 6.9 miles away
- G GJU Services Limited Good, 6.9 miles away
- – Care By Us – Silkin Court Not yet rated, 7 miles away