Absolute Care
- Home care
- Dementia care
- Registered since 2010
- Speke, Liverpool, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 56
rated home care services in Liverpool are rated Good, like this one.
Absolute Care: inspection record
Rated Good in August 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Abbey Care Requires improvement, 0.3 miles away
- G Future Living Care Good, 0.3 miles away
- G Holistic Care Services Good, 0.3 miles away
- G The Frances Taylor Foundation Liverpool Adult Services Good, 0.3 miles away
- G Right at Home South Liverpool Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 16 August 2023. Quoted under the Open Government Licence.
Absolute Care Northwest Ltd is a domiciliary care agency providing personal care to 5 people at the time of the inspection.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Right Support: People were able to choose which staff supported them, and their preference and choices for support were assessed and reviewed. We have made a recommendation with regards to governance systems, this was because although some systems were in place, they were not always formalised.
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: People were supported by staff who knew them well, and were always on time for their calls. Some staff training required updating, which we highlighted with the provider and they have since taken action. People's relatives told us they felt happy and trusted the agency caring for their family member. One relative said they were "tremendous."
Right Culture: The provider worked as part of the team, staff said they knew the provider well, and they were always on hand to provide advice and support. All staff said the felt valued, and felt the provider cared about the people they supported.
Questions to ask the service
- Effective was rated Requires improvement on 16 August 2023. Ask about staff training and how health appointments are arranged.
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 16 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Miss Tracy Robertson
- Ownership type
- Individual
Getting help from Liverpool City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Liverpool City Council
- Ask for a care needs assessment
- Phone: 0151 459 2606
- Support for carers
- Paying for care: Liverpool City Council
Checked on the council's website, November 2026.
Common questions
- Does Absolute Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Absolute Care.
- When was Absolute Care last inspected?
- The Care Quality Commission's latest rating for Absolute Care was published on 16 August 2023.
- Who runs Absolute Care?
- Absolute Care is run by Miss Tracy Robertson.
- What is Absolute Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 August 2023.
Contact
- Phone
- 0151 486 0870
- Address
- Unit 1, OPCO Trading Complex, Speke Hall Road, Liverpool, L24 9HE Map (opens Google Maps)
Compare nearby
- RI Abbey Care Requires improvement, 0.3 miles away
- G Future Living Care Good, 0.3 miles away
- G Holistic Care Services Good, 0.3 miles away
- G The Frances Taylor Foundation Liverpool Adult Services Good, 0.3 miles away
- G Right at Home South Liverpool Good, 0.4 miles away