Holistic Care Services

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were contacted regularly by managers to review their service and to ensure they were happy with their service.

People spoke positively about the staff, the provider and managers. Their comments included, "[Name] is the best carer we've ever had. Trust her. Always asks if there is anything to do and does it. Can't do enough to help" and "I am happy with the service and like the staff I get".

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received regular training to carry out the care and support people needed. They felt supported by the managers. There were enough staff employed to support people safely and at the times they preferred.

Staff had received additional training for infection control because of the COVID-19 pandemic. They had a regular supply of personal protective equipment (PPE) such as masks, aprons and people told us staff always wore this.

Staff told us they enjoyed working for the service. The management team completed regular quality audits and where actions were identified these were addressed to bring about improvements. The service worked effectively with social care commissioners. They described the support provided to people by the staff as 'outstanding' and the communication with the managers as 'good'.