The Frances Taylor Foundation Liverpool Adult Services

People lived in a variety of smaller and larger domestic-style properties, in which between three and six people lived. People's homes were in keeping with the appearance of other properties in the area and had easy access to local amenities and transport. People shared the communal parts of their homes, such as living rooms, kitchens and bathrooms and all had their own bedrooms.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were protected from the risk of harm and abuse and the home ensured that only suitable staff were employed to work at the service. People were supported to take their medicines safely and as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

All the people and relatives we spoke with told us the staff were caring and treated people well. One person said, "The staff are always there for us, we all get on great." A relative commented, "[The staff] are wonderful, they think the world of [Relative]."

People's care plans were person-centred and gave staff the information they needed to support people safely and in the ways they wanted. Staff supported people to keep up with and pursue their hobbies and interests. This included, when relevant, signposting and supporting people to access places of worship. People told us they felt comfortable raising any concerns and they were confident staff would address any issues raised.

There was a positive and caring culture amongst the staff at the service. Staff recognised people as individuals and treated them with dignity and respect. This included supporting people to live an ordinary life as any other person. The people we met were happy and content with the support they received from the service.