St Joseph's Home

We found the following examples of good practice Family members spoke positively about the service and how risks associated with COVID-19 had been managed in order to keep people safe. One family member old us; "I think they've [service] done really well. They update us all the time. The home is always clean. I know he [relative] is safe and well. He's happy and well cared for."

Managers and staff regularly communicated with family members to keep them informed of any important changes; particularly in relation to COVID-19.

The home was visibly clean and hygienic. Cleaning schedules were maintained which evidenced regular cleaning tasks were being completed. Staff had received training in infection prevention and control (IPC) and were observed following current guidance in the use and disposal of PPE. The registered manager carried out regular spot checks on staff to observe their practice.

Staff and people were supported to access regular COVID-19 testing and the provider had systems in place to ensure they followed current guidance in relation to COVID-19 vaccinations for staff and visiting professionals.

People were supported to maintain regular contact with family members through visits and other forms of communication. Systems were in place to prevent visitors from catching and spreading infections. Essential care givers were required to carry out training in relation to the correct use of PPE and other areas of IPC the provider deemed necessary for their role.

Managers and staff worked with people to help reduce the impact of COVID-19 and changes associated with the pandemic may have on their well-being; such as the use of masks and isolation. Easy read reports had been created to help explain COVID-19, it's impact and how to keep people safe, in a way they would understand.

The five questions we ask about services and what we found