Care Connex

Community Solutions (part of Harrow Mencap) is a domiciliary care agency, which provides personal care support to people and children with learning disabilities, autism and behaviours that challenges the service in their own home. On the day of our inspection 12 people received support which was carried out by 21 care workers.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People felt safe and had confidence in the staff who took care of them. Safe recruitment practices were in place and people were supported by staff that knew them well. People were protected from the risk of harm and staff knew how to raise any concerns. Policies and procedures were also in place to guide staff. The service did not routinely manage medication, but all staff had undergone training to ensure their competency.

People received care from staff who had been supported in their role through regular supervision. Staff had completed an induction programme and undertook regular training to meet the requirements of their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.