suite B, 1st Floor Shaw House 2-3 Tunsgate Guildford Surrey GU1 3QT
- Home care
- Dementia care
- Registered since 2023
- Guildford, Surrey, South East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
No rating
No ratings have been published for this service yet.
92%
of rated home care services in Surrey are Good or Outstanding (87% across the South East, 88% across England).
suite B, 1st Floor Shaw House 2-3 Tunsgate Guildford Surrey GU1 3QT: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Halow Care Agency (Good, 0.1 miles away) and SD Care Agency (Good, 0.2 miles away).
Nearest home care services:
- G The Halow Care Agency Good, 0.1 miles away
- G SD Care Agency Good, 0.2 miles away
- O West 1 Reablement Service Outstanding, 0.3 miles away
- G DBAM Guildford Good, 1.1 miles away
- G Shammah Healthcare Good, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 February 2026 (assessment visit 11 November 2025). Quoted under the Open Government Licence.
Date of assessment: 18 November to 25 November 2025
Suite B, 1st Floor Shaw House 2-3 Tunsgate Guildford Surrey GU1 3QT is a care at home service providing support to adults of all ages, including people who may be living with dementia, have mental health needs or physical disabilities. This was the first assessment since the service had registered with the Care Quality Commission (CQC). This responsive assessment was carried out as we had received concerns about aspects of the safety and management of the service.
This assessment was announced. At the start of our assessment, the service was providing the regulated activity of personal care to 24 people. We found 5 breaches of legal regulations in relation to safe care and treatment, safeguarding, good governance, staffing and fit and proper persons employed. Staff were not always recruited safely. The provider’s internal monitoring systems failed to identify all the concerns we found during this assessment and robust action had therefore not been taken to make improvements. Staff were trained in safeguarding, however failed to demonstrate they took action without delay to escalate concerns to appropriate agencies and complete referrals . The registered manager and provider were motivated to improve the service and started addressing these shortfalls during the inspection.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of legal regulation in relation to safe care and treatment, safeguarding, safe and effective staffing and fit and proper persons employed.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Rainbow Health & Care Ltd
- Ownership type
- Organisation
- Companies House number
- 11476458 (opens Companies House)
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does suite B, 1st Floor Shaw House 2-3 Tunsgate Guildford Surrey GU1 3QT provide nursing care?
- The Care Quality Commission's register does not list nursing care for suite B, 1st Floor Shaw House 2-3 Tunsgate Guildford Surrey GU1 3QT.
- When was suite B, 1st Floor Shaw House 2-3 Tunsgate Guildford Surrey GU1 3QT last inspected?
- The Care Quality Commission's latest rating for suite B, 1st Floor Shaw House 2-3 Tunsgate Guildford Surrey GU1 3QT was published on 3 February 2026.
- Who runs suite B, 1st Floor Shaw House 2-3 Tunsgate Guildford Surrey GU1 3QT?
- suite B, 1st Floor Shaw House 2-3 Tunsgate Guildford Surrey GU1 3QT is run by Rainbow Health & Care Ltd.
- What is suite B, 1st Floor Shaw House 2-3 Tunsgate Guildford Surrey GU1 3QT's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 01483 363162
- Address
- Suite B, 1st Floor Shaw House, 2-3 Tunsgate, Guildford, GU1 3QT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Halow Care Agency (Good, 0.1 miles away) and SD Care Agency (Good, 0.2 miles away).
Nearest home care services:
- G The Halow Care Agency Good, 0.1 miles away
- G SD Care Agency Good, 0.2 miles away
- O West 1 Reablement Service Outstanding, 0.3 miles away
- G DBAM Guildford Good, 1.1 miles away
- G Shammah Healthcare Good, 1.1 miles away