Shammah Healthcare

At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support: People received care from staff that enabled them to retain their independence where possible and make their own decisions.

Staff considered people's wellbeing by looking into ways of supporting people to go out and meet with friends.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People were cared for by a sufficient number of staff who had been trained appropriately for their role.

People were helped to stay safe as staff knew who to recognise and report potential abuse and followed guidance in relation to people's individual risks.

People were provided with person-centred care by staff who respected and listened to them. Staff were given sufficient information to follow at each care call and people told us staff were kind and attentive towards them.

Right Culture: The registered manager had a clear vision for the service and where they wanted to take it. Staff said the registered manager provided them with, "The right materials" to do their job and they felt supported.

People's relatives said they were happy with the service provided by Shammah Healthcare and told us the manager was, "Good". They said they had never needed to make a complaint but had been given information should they need to.

The registered manager worked with external agencies to help ensure people's care was person-centred and effective. They were a member of Skills for Care so they could meet with other registered managers. They told us, "I am always open to learning."