Luv To Care Ltd

Staff had received training in safeguarding and knew how to report any safeguarding concerns. The registered manager had systems in place to investigate and report concerns. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where appropriate, people had mental capacity assessments were in place. People were supported to safely access GPs, hospitals, and other healthcare professionals. Care plans contained hospital passports containing important information about the person which accompanied them on hospital visits. Medicines were managed safely. We were assured that the provider had effective systems and processes in place to manage, monitor and audit medicine administration.

There was a clear and effective management structure which aided the smooth running of the service. The culture at the service was open and honest and the registered manager welcomed the inspection and fully engaged throughout the process. Staff were positive about management of the service and told us the registered manager was supportive. Staff felt they were listened to and kept informed of improvement plans. Staff told us they were supported by the registered manager to speak up, raise concerns and express their opinions. The registered manager had good oversight of the service and effective quality assurance systems in place that they used to monitor the quality and safety of the service. Equality policies were in place, protected people’s rights and ensured staff were treated equally.