Sans Soucie Home Care Ltd

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care: People and their relatives told us they felt supported by staff in a kind, caring and dignified way. People's differences were respected by staff and they had undertaken relevant training to effectively support people. This included training for learning disability and autism awareness.. People told us that the care was consistent and that staff knew them well. People's right to privacy was respected and staff encouraged people to provide feedback about the care provided. Care plans were personalised and included information on people's healthcare needs, preferences and social history. Staff told us they understood the importance of good oral hygiene and the steps they took to encourage people's independence with this. People were supported to enjoy the diet of their choice and staff encouraged them to ensure they had sufficient fluids to drink. People had individual goals and objectives which were regularly reviewed by staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Culture: The culture of the service was open, inclusive and empowered people to live independent lives where they were able. People and their relatives were complimentary about the service and felt their ideas and concerns would be listened to by the registered manager and provider. People told us they felt they could approach the management of the service with ideas and suggestions they had. Management had undertaken audits to look at ways of improving the service and identifying issues. Staff were generally complimentary about the registered manager and told us they were able to raise concerns.