Fylde Domiciliary Service

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

Staff files contained evidence the registered manager had undertaken checks to reduce the risk of recruiting unsuitable staff. People and staff we spoke with said there were sufficient staffing numbers to meet people's needs. Medicines were managed properly and safely.

People we spoke with and relatives told us staff involved them in support and care planning. The registered manager supported people to access advocacy services if people wanted someone independent to act on their behalf.

Care records we looked at were detailed and personalised to people's requirements. We observed staff followed agreed support in practice. This ensured responsive care planning matched people's ongoing needs.

The registered manager sought feedback about the quality of care and the development of the service. This was underpinned by ongoing checks on the quality of the service, to monitor everyone's safety and welfare.

Further information is in the detailed findings below.

The five questions we ask about services and what we found