Audley Care - Audley Care Willicombe Park

Known risks to people had been assessed, with detailed guidance for staff to minimise them. Medicines were safely managed as was the risk of the spread of infection. People felt safe with staff who knew how to recognise possible abuse and how to report it. Rotas showed there were enough staff deployed to meet people's needs and staff had been recruited safely by the provider.

Staff received a wide range of training and could access more specialised courses if required. They identified changes in people's health or well-being and referred people appropriately to professionals for advice and treatment.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Care planning was person-centred and showed that people's individual preference and needs had been fully considered. People knew how to make a complaint if they wished and there was an established process in place to manage any concerns.

Staff and people, we spoke with praised the acting manager for their open-door policy and responsiveness. Internal audits were regularly carried out to identify any areas which needed improvement. People and staff were able to voice their views through a number of different methods.