NSF Health

People's care plans described their care needs. Risks to people were assessed and guidance provided to staff in how to minimise these. Where needed, people's nutritional and hydration needs were met.

People's medicines were managed safely. Staff's infection control practices helped to prevent the spread of infection.

Staff showed good awareness of people's individual needs and risks, including those related to people's protected characteristics and communication needs.

People were safeguarded from the risk of abuse and harm. Any incidents of abuse, accidents complaints or errors were reported to the office. The registered manager kept oversight of any concerns, and where necessary reported incidents to relevant agencies and notified CQC. Lessons learnt from incidents were implemented to help prevent further occurrences.

People's care and support was delivered in a way which met their needs and preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had been suitably recruited and trained to meet people's needs.

People said staff were caring. Their dignity and privacy were respected at all times and consent was sought by staff before they provided support.

At the time of the inspection, the location did not care or support anyone with a learning disability or an

autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.