La Vie En Rose Ltd

We found safe recruitment systems were in place and being used to ensure staff were suitable recruited and vetted before supporting people.

Staff had a good awareness of the importance of recognising and reporting signs of abuse or any incidents or decline in people's health. Managers reviewed any concerns and reported them to the relevant authorities and CQC.

Progress was being made to ensure people's risk assessments were person centred and detailed to guide staff on people's support requirements.

Staff understood their role to maintain high standards of hygiene, wear PPE and carry out regular Covid 19 testing in line with government guidance.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

We have made a recommendation about staff training on how to interact appropriately with people who have a learning disability and autistic people, at a level appropriate to their role in line with current legislation. This will help to ensure staff have the right skills to support people with a learning disability and autism in the future.

There was no registered manager in post at the time of this inspection, however the nominated individual confirmed they would be applying to be the registered manager with CQC.

The service was led by managers who were approachable and were passionate about delivering person centred care. Managers focused on learning from incidents and identifying areas that required improvement with the aim to improve the management systems and people's experiences of the service.

Effective systems were in place to manage and monitor the service and engage with staff and people who use the service.