Alpha Care Services

People's experience of using this service: • People and their relatives told us they were happy with the service they received and felt safe amongst the staff who supported them. • People highly praised the caring nature of staff and told us staff were polite and they respected people's dignity and privacy. • Examples were provided of how the service had provided additional support and care such as supporting people to access the local community and maintaining contact with their family. • People were involved in the assessment of their care and encouraged to retain their independence. Their care plans provided staff with the information they needed to support people. People's support needs were met. Staff always asked for people's consent before they supported them. • There were sufficient staff available to ensure people were supported by familiar staff who understood their needs. Improvement had been made to the records relating to the recruitment of staff. • People's support needs and risks had been assessed and were managed well, although more detail was required in the hazards and plans relating to people's risks. • People received their medicines in a safe and timely manner and were referred to health care services when their needs changed. • Staff were trained and supported to carry out their role and were knowledgeable about good care practices and their responsibilities to protect people from harm and abuse. • Improvement had been made in the quality assurance systems to monitor the quality of the service. However, further systems and tools needed to be implemented to ensure good quality assurance practices would be followed to avoid breaching a legal requirement in future. This would evidence that the registered manager was effectively monitoring and recording their checks and the actions they had taken when shortfalls were identified.

We have made a recommendation about demonstrating positive outcomes for people.