Adelfi Care Services
- Home care
- Dementia care
- Registered since 2021
- Swindon, Gloucestershire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2022, most recently Good in October 2025.
13 months
since the latest rating was published.
90 of 114
rated home care services in Gloucestershire are rated Good, like this one.
Adelfi Care Services: inspection record
Rated Good in October 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Person Centred Care Good, 1.3 miles away
- G Alpha Care Services Good, 1.4 miles away
- G Safehands Recruitment Ltd Good, 1.5 miles away
- G Phemacare Ltd Good, 1.5 miles away
- – ZINNIA Care Services Limited Not yet rated, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 October 2025 (assessment visit 30 June 2025). Quoted under the Open Government Licence.
Date of Assessment: 16 July 2025 to 29 July 2025. The service is a domiciliary care agency (DCA) providing support to people in their own homes. Not everyone using the service received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. This was a planned inspection not based on risk. At the time of this assessment, 12 people were receiving personal care from the service. We found one breach of legal regulations in relation to the management of notifications of other incidents. We found the provider had not consistently submitted safeguarding and serious injury notifications, as legally required.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Whilst we found no harm or increased risk to people being supported, the provider had not notified us of important events relating to safeguarding and serious injuries. The provider had a record of any accidents and incidents; however, we found initial medical advice was not always sought and staff team learning from these events was absent. This was discussed with the provider to address.
The provider was supported by a team of dedicated staff who enjoyed their role, had strong values and promoted people’s right to privacy, choice and independence. Staff received training and regular supervision. Staff were complimentary about their managers and the service they delivered.
People and their relatives were fully involved in the assessment process. This ensured that people’s individual abilities were encouraged to maintain independence. They described the staff as kind, considerate and empathic. We found there was a positive culture of kindness and respect embedded within the service. The provider continued to demonstrate genuine care for people using the service outside of scheduled visits.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Outstanding. At this assessment the rating has changed to Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The service was in breach of legal regulation in relation to failure to notify of safeguarding and serious injury events.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Lucy Didcote
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 8 June 2023. Latest assessment published 2 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Adelfi Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 12935232 (opens Companies House)
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Adelfi Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Adelfi Care Services.
- When was Adelfi Care Services last inspected?
- The Care Quality Commission's latest rating for Adelfi Care Services was published on 2 October 2025.
- Who runs Adelfi Care Services?
- Adelfi Care Services is run by Adelfi Care Services Limited.
- What is Adelfi Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 October 2025.
Contact
- Phone
- 01242 384825
- Address
- The Stable Offices, The Hyde, Hyde Lane, Prestbury, Cheltenham, GL50 4SL Map (opens Google Maps)
Compare nearby
- G Person Centred Care Good, 1.3 miles away
- G Alpha Care Services Good, 1.4 miles away
- G Safehands Recruitment Ltd Good, 1.5 miles away
- G Phemacare Ltd Good, 1.5 miles away
- – ZINNIA Care Services Limited Not yet rated, 1.5 miles away