Parry Healthcare Limited
- Home care
- Dementia care
- Registered since 2023
- Chatham, Medway, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
13 months
since the latest rating was published.
15 of 42
rated home care services in Medway are rated Requires improvement, like this one.
Parry Healthcare Limited: inspection record
Rated Requires improvement in September 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Baines Care Ltd (Good, 0.5 miles away) and Agincare UK Medway (Good, 0.7 miles away).
Nearest home care services:
- – Kisumen Care Services Ltd Not yet rated, 0.4 miles away
- G Baines Care Ltd Good, 0.5 miles away
- – Theotokos Healthcare Services (THS) Ltd Not yet rated, 0.5 miles away
- – Lighthouse PVT Ltd Not yet rated, 0.6 miles away
- – GUTU No overall rating, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 September 2025 (assessment visit 19 May 2025). Quoted under the Open Government Licence.
We carried out this comprehensive assessment between 13 and 27 June 2025. This was the first assessment for this newly registered service. Parry Healthcare Limited is a domiciliary care service providing personal care to people living in their own homes. At the time of our assessment, the service was providing personal care to 21 people.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We announced the site visit to the provider 48 hours beforehand; this was because we needed to be sure the provider would be available to support this inspection.The registered manager was not available at the time we planned to visit due to personal and other work matters so our visit took place 4 days after we announced it.
We spoke with people who use the service, their relatives, staff, and the registered manager. We received feedback from professionals involved in the service. We reviewed people’s care records, staff records and records relating to the management of the service.
The provider failed to have effective systems in place to assess and monitor the quality of the service provided to people. There were shortfalls in the service that had not been identified before our visit. The electronic call monitoring system was not used effectively to ensure people received safe and effective care.
The systems for managing and administering people’s medicines were not safe and effective. The provider did not always ensure they used incidents, and complaints to improve the service.
People’s care plans detailed their needs and provided information to staff on how to support them. Staff knew the people they supported and treated them with kindness and care. Staff told us they felt supported by the provider.
The provider was in breach of 2 legal regulations: good governance, and safe care and treatment. We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated Requires Improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to the management people’s medicines
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated Requires Improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 23 September 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 23 September 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Vimbayi Paramu
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Parry Healthcare Limited
- Ownership type
- Organisation
- Companies House number
- 14503455 (opens Companies House)
Parry Healthcare Limited runs 3 services in England, 2 of them in the South East. 1 is rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Parry Healthcare Limited
- G Parry Healthcare Wiltshire Good. Home care, Wiltshire, South West
- – Parry Healthcare Hampshire Not yet rated. Home care, Portsmouth
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does Parry Healthcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Parry Healthcare Limited.
- When was Parry Healthcare Limited last inspected?
- The Care Quality Commission's latest rating for Parry Healthcare Limited was published on 23 September 2025.
- Who runs Parry Healthcare Limited?
- Parry Healthcare Limited is run by Parry Healthcare Limited. It runs 3 services in England, 2 of them in the South East.
- What is Parry Healthcare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 23 September 2025.
Contact
- Phone
- 01634 394981
- Address
- 78 Gordon Road, Chatham, ME4 5LU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Baines Care Ltd (Good, 0.5 miles away) and Agincare UK Medway (Good, 0.7 miles away).
Nearest home care services:
- – Kisumen Care Services Ltd Not yet rated, 0.4 miles away
- G Baines Care Ltd Good, 0.5 miles away
- – Theotokos Healthcare Services (THS) Ltd Not yet rated, 0.5 miles away
- – Lighthouse PVT Ltd Not yet rated, 0.6 miles away
- – GUTU No overall rating, 0.6 miles away