Your Priority Healthcare Limited
- Home care
- Dementia care
- Registered since 2023
- Norwich, Norfolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Inadequate to Good.
5 months
since the latest rating was published.
81 of 115
rated home care services in Norfolk are rated Good, like this one.
Your Priority Healthcare Limited: inspection record
Rated Good in May 2026, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Floating Support City Good, 0.5 miles away
- RI Nouveau Care Requires improvement, 0.5 miles away
- – Connect Nursing Norwich Not yet rated, 0.7 miles away
- G Eagles Recruitment and Healthcare Good, 0.7 miles away
- – Genkoo Healthcare Services Ltd Not yet rated, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 May 2026 (assessment visit 7 April 2026). Quoted under the Open Government Licence.
Date of assessment: 13 to 23 April 2026. Your Priority Healthcare Limited is a domiciliary care agency providing personal care to adults of all ages who may be living with dementia, a sensory impairment, a physical disability or a mental health condition. We inspected this service to assess whether improvements have been made since our last inspection where we rated the service inadequate and placed it into special measures. We also imposed conditions on the provider’s registration. This meant the provider had to seek the permission of the Care Quality Commission (CQC) to provide care to any new service users and submit a monthly progress report relating to the widespread concerns found at the last inspection. This inspection found improvements meaning the service is no longer in special measures. We found that the previous breaches relating to safe care and treatment, consent, fit and proper persons employed, and governance had been met due to improvements made. Conditions imposed on the provider’s registration will be removed. CQC only inspects where people receive personal care. This is help with tasks relating to personal hygiene, eating, and drinking. Where they do, we also consider any wider social care provided. At the time of our assessment, 21 people were receiving the regulated activity of personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service had worked hard to make improvements since our last inspection in May 2025, and this had been successful in improving the quality of the care people received. Whilst we still found some shortfalls, overall, we found people received safe and effective care that met their needs and made them feel valued. Staff were happy in their roles and felt supported. The governance system in place, whilst requiring further development, had helped to monitor and assess the service and drive improvement. We found the new manager to be knowledgeable, caring, and passionate in continuing to enhance people’s experiences.
The service has been in special measures since 24 June 2025. The provider demonstrated improvements have been made. The service is no longer rated inadequate overall or in any key questions. Therefore, the service is no longer in special measures.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Your Priority Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 14288106 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Your Priority Healthcare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Your Priority Healthcare Limited.
- When was Your Priority Healthcare Limited last inspected?
- The Care Quality Commission's latest rating for Your Priority Healthcare Limited was published on 6 May 2026.
- Who runs Your Priority Healthcare Limited?
- Your Priority Healthcare Limited is run by Your Priority Healthcare Ltd.
- What is Your Priority Healthcare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 May 2026.
Contact
- Phone
- 07846 410347
- Address
- Ropemakers Row, Norwich, NR3 2DG Map (opens Google Maps)
Compare nearby
- G Floating Support City Good, 0.5 miles away
- RI Nouveau Care Requires improvement, 0.5 miles away
- – Connect Nursing Norwich Not yet rated, 0.7 miles away
- G Eagles Recruitment and Healthcare Good, 0.7 miles away
- – Genkoo Healthcare Services Ltd Not yet rated, 0.7 miles away